SERVICES – ADOPTION & CHANGE MANAGEMENT

The upside potential of your Microsoft Teams deployment is tied to engagement and adoption. That’s good news.

In achieving aggressive organizational goals, change can be a true champion of a formidable adversary. Cloud Revolution understands the dynamics of change and will help you define a compelling vision, as well as a unifying action plan. As a result, we’ll keep your projects on track, all the while driving real engagement and positive impact for your entire organization.

Go-live Support

Rest assured, Cloud Revolution will be there during the most vulnerable phase of your Teams deployment: Go-live. We intend to protect your organization’s productivity up to and through your launch and keep their confidence high during the initial periods of your Microsoft Teams implementation.

Here’s what you’ll leverage during this phase:

  • Comprehensive pre-test framework
  • Day 1 technical escalation support
  • End-user go-live communication planning and reporting
  • End-user go-live communication and support assets, guides and email templates

Service Desk and Admin Training

Our Service Desk and Admin training will ensure that your administrators of Microsoft Teams are empowered to manage the software deployment and troubleshoot end-user issues quickly and correctly. We’ll leverage our years of expertise to present life from an administrator’s perspective to understand the architecture of MS Teams and to be able to manage the real-world needs of end-users properly.

Here’s what you’ll leverage during this phase:

  • Service desk and admin training
  • Service Desk Troubleshooting guide
  • Analyze Service Desk incidents and provide a forecast of the support needed through the cut-over period and beyond

Persona-based Change Management

At Cloud Revolution, we understand the importance of introducing new software, hardware, or platforms into your organization. It often means changing processes, user behaviors, and organizational expectations. With change management, achieving your desired results requires experienced insight, careful planning, communication, and education at every user level.

Here’s what you’ll leverage during this phase:

  • Proactive communications planning for stakeholders
  • Phone headset and device strategy and planning
  • Group and 1-on-1 Teams productivity training
  • Usage Reporting and analytics
  • Tracking of Key Success Indicators (KSIs)

Adoption Services

Post the launch of your Microsoft Teams deployment, we’ll provide ongoing expertise to ensure you’re continuing to get the most out of your investment. In addition to proving the governance framework you’ll require, we’ll also be there to guide the implementation of emerging technologies such as process automation. We’ll help you take advantage of the latest productivity features to bring into your Teams platform.

Here’s what you’ll leverage during this phase:

  • Discovery to define adoption goals and KPIs
  • Integrate the Microsoft 365 ecosystem into the Teams Platform
  • Business process improvements and automation
  • Governance strategy
  • 3rd Party Application integration
  • New Feature education and applications

Global Enterprise Services

Cloud Revolution understands the unique requirements of large and global enterprises, including the challenges associated with mergers and acquisitions (M&A). We know how to define a path that considers your strategic intent balanced with regional, financial, and compliance realities.

Here are some of the solutions we can support your agenda with:

  • Guidance on global telephony and carrier regulations
  • Subject matter expertise in merger and acquisition synergy strategies
  • Business case and financial justification for enterprise deployments
  • Enterprise-specific approach to Go-live planning of Service Desk capacity and end-user support

“We were quite impressed with the comprehensive approach to adoption that Cloud Revolution brought to the table. They helped us align the organization to an empowering vision that got everyone focused, excited, and engaged.”

Chris Ryan
Director – Global Unified Communications
Estee Lauder

Let’s schedule a call. We’d love to share how we make unified human communications an achievable reality.

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