Enhancing Customer Experience Through Technology

In this insightful talk, Kathy Sobus of Sobus Consulting discusses the evolving landscape of customer experience in healthcare. She explores the integration of wearable technology and personalised patient interactions, highlighting how devices can communicate vital information to healthcare providers. Kathy emphasizes the future role of customer support agents and the necessity for critical thinking as AI takes over routine inquiries, ultimately transforming the customer experience into a more streamlined and effective process.