Elevating Customer Experience with AI

In this insightful discussion led by Kathy Sobus of Sobus Consulting, the importance of customer experience in today's marketplace is underscored. Kathy explores how businesses can differentiate themselves by prioritizing customer experience, especially when complemented by advancements in artificial intelligence. She emphasizes the necessity of collaborating with experienced professionals in the field to harness AI effectively and develop strategies that benefit organizations, their customers, and employees alike.